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CUSTOMER SERVICE

FLAGSHIP LOCATION
PERSONAL SHOPPING
ITEM AVAILABILITY
MEMBER REGISTRATION
LOST PASSWORD
CHECKOUT
PAYMENTS
ORDER MANAGEMENT
SALES TAX
SAMPLES
CUSTOMS
SHIPPING & HANDLING
FEES & DELIVERY TIMES
RATES
INTERNATIONAL SHIPMENTS
ORDER LOCATOR & RETURNS
EXCHANGES & RETURNS
PLATINUM BRANDS

TERMS & CONDITIONS

PRIVACY POLICY
WEBSITE USE
RESTRICTIONS
DISCLAIMER
COMMUNICATIONS
POLICY CHANGES

CORPORATE

WHOLESALE INQURIES
EMPLOYMENT

LOCATION


MIN NEW YORK
117 CROSBY STREET
NEW YORK, NY 10012

PERSONAL SHOPPING


IF YOU REQUIRE SHOPPING ASSISTANCE, CONCIERGE SERVICE IS AVAILABLE TO PROVIDE A COMPLIMENTARY SHOPPING SERVICE MONDAY - FRIDAY FROM NOON TO 6PM EST. MIN NEW YORK'S SIGNATURE FRAGRANCE FLIGHTS™ ARE OFFERED AT OUR ATELIER SEVEN DAYS A WEEK. SINCE OUR BRAND EXPERIENCE AND PROCESS ARE PROPRIETARY TRADE SECRETS, WE ASK THAT GUESTS REFRAIN FROM TAKING PHOTOGRAPHS AND VIDEOS AT OUR SHOP WITHOUT EXPRESSED WRITTEN CONSENT.

ITEM AVAILABILITY


TO BETTER SERVE YOU, WE OFFER SPECIAL ORDERS ON MOST BRANDS THAT WE CARRY. PLEASE NOTE THAT ALL SPECIAL ORDERS CANNOT BE CANCELED ONCE AN ORDER HAS BEEN PLACED ON YOUR BEHALF. THIS APPLY TO BOTH RETAIL AND WHOLESALE ORDERS. PAYMENT IS REQUIRED TO INITIATE SPECIAL ORDERS.

DESPITE OUR EFFORTS IN SYNCHRONIZING THE WEBSITE MERCHANDISE WITH OUR STOCK, SOME ITEMS THAT APPEAR ON THE WEBSITE MAY BE AVAILABLE VIA SPECIAL ORDER ONLY. IN THIS CASE, WE WILL INFORM YOU ABOUT THE UNAVAILABILITY OR IMMEDIATELY PLACE A SPECIAL ORDER ON YOUR BEHALF. PLEASE NOTE THAT MOST BRANDS THAT WE OFFER ARE EXCLUSIVE AND BOUTIQUE IN NATURE AND ADDITIONAL CONSIDERATION MAY BE REQUIRED.

THE MERCHANDISE AVAILABLE ON MINNEWYORK.COM IS SUBJECT TO CHANGE. TO STAY INFORMED OF NEW ARRIVALS AND SALES, YOU CAN REGISTER TO RECEIVE OUR NEWSLETTER WHEN CREATING AN ACCOUNT.

MEMBER REGISTRATION


FILLING THE REGISTRATION FORM AND REGISTERING IS REQUIRED TO COMPLETE ANY TRANSACTION ON MIN.COM. MEMBERS MAY REGISTER OR LOGIN TO YOUR ACCOUNT BY ACCESSING THE "MY ACCOUNT" LINK.

REGISTERING ALSO ALLOWS MEMBERS TO:

  • TRACK ORDER SHIPMENTS
  • VERIFY ORDER STATUS
  • CHECK OUT FASTER
  • RECEIVE EMAIL UPDATES AND PROMOTIONS TO GET REGULAR INSIGHTS ABOUT TRENDS AND SALES
  • MODIFY YOUR ACCOUNT AT ANY TIME

LOST PASSWORD


IF YOU FORGET YOUR ACCOUNT PASSWORD, CLICK ON THE "FORGOT PASSWORD?" LINK. YOU WILL BE SENT AN EMAIL WITH A TEMPORARY PASSWORD. IT IS RECOMMENDED TO CHANGE YOUR TEMPORARY PASSWORD AFTER LOGGING INTO YOUR ACCOUNT.

CHECKOUT


UPON CHECKING OUT, YOU WILL BE PROMPTED TO SIGN INTO YOUR ACCOUNT. YOU WILL BE ABLE TO MAKE CHANGES TO YOUR CART UNTIL THE ORDER IS CONFIRMED. SHOPPING AT MIN.COM IS SAFE. PERSONAL INFORMATION PROVIDED ON MIN.COM IS TRANSMITTED THROUGH A SECURE SERVER USING SECURE SOCKET LAYERING (SSL) ENCRYPTION TECHNOLOGY. FOR MORE INFORMATION, PLEASE CONSULT THE PRIVACY POLICY SECTION.

PAYMENTS


WE ACCEPT PAYMENTS BY VISA, MASTERCARD, AMEX, DISCOVER, AND PAYPAL. UPON RECEIVING YOUR ORDER, WE CARRY OUT A STANDARD PRE-AUTHORIZATION CHECK ON YOUR PAYMENT CARD TO ENSURE THERE ARE SUFFICIENT FUNDS TO FULFILL THE TRANSACTION. THE PRE-AUTHORIZATION IS COMPLETED ONCE THE ORDER HAS BEEN PACKED AND IS READY TO BE SHIPPED. IF THE BILLING OR SHIPPING INFORMATIONS ARE INCORRECT OR INCOMPLETE, WE WILL CONTACT YOU TO CONFIRM THEM BEFORE YOUR ORDER IS SHIPPED.

ORDER MANAGEMENT


YOU MAY CANCEL OR MAKE CHANGES TO YOUR ORDER AS LONG AS THE ORDER HAS NOT BEEN SHIPPED. TO DO SO, PLEASE CONTACT US THROUGH THE PHONE NUMBER OR EMAIL SHOWN AT THE TOP OF THIS PAGE. YOU CAN VIEW YOUR ORDER HISTORY AND ORDER STATUS BY LOGGING INTO YOUR ACCOUNT.

SALES TAX


ORDERS SHIPPED TO NEW YORK ARE SUBJECT TO 8.875% SALES TAX ON THE PURCHASE AMOUNT. ORDERS SHIPPED TO PENNSYLVANIA ARE SUBJECT TO 8% SALES TAX ON THE PURCHASE AMOUNT.

SAMPLES


MiN NEW YORK BELIEVES IN THE IMPORTANCE OF TESTING FRAGRANCES ON YOUR SKIN PRIOR TO PURCHASING FULL SIZE BOTTLES, AS NICHE PERFUMES TEND TO BE QUITE DYNAMIC. DUE TO THE HIGH COST OF THE RARE FRAGRANCES, EACH SAMPLE IS HAND-FILLED WITH 2ML OF PERFUME (2/3 FULL). DESIGNED TO SUPPORT YOU IN YOUR TRIALS, OUR DELUXE SPRAY VIALS ARE FILLED TO OFFER YOU A MINIMUM OF 3 WEARINGS.

TO ORDER SAMPLES ON MiN.COM, SIMPLY GO TO THE PRODUCT LISTING FOR THE FULL SIZE BOTTLE AND CHOOSE THE "1ML SAMPLE" OPTION FROM THE SIZE DROPDOWN MENU. THE PRICING WILL ADJUST AUTOMATICALLY. ADD THIS TO YOUR CART AND PROCEED TO CHECKOUT! IF YOU DO NOT SEE THIS OPTION FOR A PRODUCT, WE DO NOT OFFER SAMPLES FOR THE ITEM.

WE DO NOT OFFER EXCHANGES OR RETURNS ON SAMPLE VIALS. PLEASE NOTE THAT WE ONLY OFFER SAMPLES FOR PERFUMES.

CUSTOMS


FOR ORDERS SHIPPED OUTSIDE OF THE U.S.A, YOU SHOULD CONSULT THE CUSTOMS LEGISLATIONS OF YOUR COUNTRY. WE DO NOT TAKE RESPONSIBILITY FOR DUTY FEES, BROKERAGE FEES AND SHIPMENT DELAYS DUE TO CUSTOMS, IF ANY.

SHIPPING & HANDLING


WE TRY TO SHIP ALL DOMESTIC ORDERS WITHIN 2 BUSINESS DAYS. INTERNATIONAL ORDERS MAY TAKE AN EXTRA DAY OR TWO DUE TO THE ADDITIONAL CUSTOMS AND SHIPPING REGULATIONS. IF YOU DO NOT RECEIVE YOUR ORDER WITHIN 14 BUSINESS DAYS, PLEASE DO NOT HESITATE TO CONTACT US AND WE WILL HELP.

SHIPPING FEES AND DELIVERY TIMES


STANDARD SHIPPING OFFERS DELIVERY WITHIN 3-10 BUSINESS DAYS. EXPRESS SHIPPING IS AVAILABLE VIA UPS/USPS/FEDEX FOR ADDRESSES IN THE U.S.A., WHICH GUARANTEES DELIVERY WITHIN 2-4 BUSINESS DAYS. PLEASE ALLOW FOR ADDITIONAL TIME FOR INTERNATIONAL ORDERS. ORDERS MUST BE MADE BEFORE 12:00PM EASTERN TIME TO QUALIFY FOR NEXT DAY A.M. SHIPPING.

RATES

  • SHIPPING AND HANDLING CHARGES ARE DETERMINED BY THE WEIGHT OF MERCHANDISE AND UPS / USPS SHIPPING ZONE VIA REAL TIME QUOTES FROM THE RESPECTIVE COURIERS.
  • CHARGES ARE INDEPENDENT OF TAXES.
  • ALL ORDERS ARE SUBJECT TO VERIFICATION.
  • WHILE WE TRY OUR BEST TO KEEP EVERYTHING IS STOCK, MANY ARTISANAL PRODUCTS ARE MADE BY HAND AND IMPORTED FROM ANOTHER COUNTRY, MAKING DELIVERY TIME DIFFICULT TO PREDICT. IF ITEMS ARE BACKORDERED, THE TOTAL SHIPPING AND HANDLING CHARGES WILL BE ALLOCATED PROPORTIONALLY AND THE MERCHANDISE WILL BE SHIPPED AS IT BECOMES AVAILABLE. IF YOUR SHIPMENT WILL BE DELAYED FOR A SIGNIFICANT AMOUNT OF TIME, A REPRESENTATIVE SHOULD BE IN TOUCH WITH UPDATES UNTIL YOUR SHIPMENT IS COMPLETE.
  • ALL BACKORDERED ITEMS SHIP OUT VIA STANDARD DELIVERY (NO ADDITIONAL CHARGE) UNLESS OTHERWISE PREARRANGED BY PHONE [+1 212.206.6366].

INTERNATIONAL SHIPMENTS


THE U.S. DEPARTMENT OF TRANSPORTATION (USDOT) RESTRICTS SHIPMENT OF HAZARDOUS MATERIALS/ITEMS THAT COULD CONTRIBUTE TO A FIRE OR OTHER MISHAP. AEROSOL PRODUCTS IN PRESSURIZED SPRAY CONTAINERS (E.G., HAIRSPRAY, SHAVING CREAM, DEODORANT, AND SOME PERFUMES) AND PRODUCTS CONTAINING FLAMMABLE, VOLATILE, OR CORROSIVE CHEMICALS (E.G., AFTERSHAVE, PERFUMES, AND HAIR COLOR) HAVE THIS RESTRICTED STATUS. MIN NEW YORK IS COMMITTED TO GETTING YOU YOUR PRODUCTS AS FAST AS POSSIBLE, IN THE MOST SAFE AND RESPONSIBLE WAY. THIS IS WHY, AT THIS TIME, WE ARE UNABLE TO SHIP INTERNATIONALLY. PLEASE CONTACT US SHOULD YOU REQUIRE ADDITIONAL INFORMATION.

WRONG ADDRESS, NON-RECEIVED ITEMS AND RETURNS


IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY YOU WILL BE CHARGED THE ACTUAL SHIPPING FEE. THE PRICE OF THE ITEM WILL BE ISSUED AS A STORE CREDIT ONCE WE RECEIVE THE ITEM. WE WILL CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.

EXCHANGES AND RETURNS


WITH THE EXCEPTION TO FRAGRANCES, MIN NEW YORK WILL GLADLY ACCEPT RETURNS OR EXCHANGES ON ANY UNUSED/UNOPENED PRODUCTS PROCESSED WITHIN 14 DAYS OF ORIGINAL PURCHASE. TO ADHERE TO STRICT QUALITY CONTROL GUIDELINES, WE DO NOT ACCEPT RETURNS OR EXCHANGES ON OPENED FRAGRANCES OR FRAGRANCE SAMPLES
DUE TO POSSIBLE PRODUCT TAMPERING. IT IS IMPORTANT TO US THAT EVERY PRODUCT IS AUTHENTIC AND SHIPPED IN PERFECT CONDITION. UNLESS UNINTENTIONAL ERRORS ARE MADE BY OUR WAREHOUSE, A 15% RESTOCKING FEE SHALL APPLY FOR ALL WHOLESALE ORDERS. SHIPPING FEES ARE NOT REFUNDABLE. THE BALANCE WILL BE ISSUED AS STORE CREDIT. *** MIN NEW YORK MUST PRE-AUTHORIZE ALL RETURNS AND EXCHANGES PRIOR TO THE RETURN; PLEASE CONTACT US TO INITIATE A RETURN OR EXCHANGE. WE SHIP FROM MULTIPLE WAREHOUSES, THEREFORE, YOU WILL RECEIVE RETURN INSTRUCTIONS ALONG WITH A RETURN AUTHORIZATION NUMBER. THE RETURN AUTHORIZATION NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE. IF A PROBLEM OCCURS TO THE PRODUCT(S) DURING SHIPPING OR OTHER UNFORESEEN REASONS, A PHOTO IMAGE MAY BE ASKED IN RETURN TO VERIFY THE ISSUE. WE ARE NOT RESPONSIBLE FOR THE LOSS OR DELAY OF PACKAGES BEING RETURNED AND SUGGEST USING A SHIPPING SERVICE THAT PROVIDES A TRACKING NUMBER AND INSURANCE. PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS FROM OUTSIDE THE U.S.A. 

ALL SALE ITEMS ARE FINAL SALE AND NO RETURNS OR EXCHANGES WILL BE ACCEPTED FOR THESE ITEMS.

PRIVACY POLICY


THE FOLLOWING PRIVACY POLICY APPLIES TO THE PRODUCTS AND SERVICES PROVIDED EXCLUSIVELY BY MIN NEW YORK.

IN THIS POLICY, THE WORDS "WE", "OUR", "US" AND "WEBSITE" REFER TO MIN NEW YORK. THE INFORMATION PROVIDED TO MINNEWYORK.COM WILL REMAIN CONFIDENTIAL AND WILL NOT BE DISCLOSED TO ANY OUTSIDE ORGANIZATION WITHOUT PRIOR CONSENT OF THE CUSTOMER UNLESS REQUIRED BY LAW OR IF THE TERMS AND CONDITIONS STATED ON THIS PAGE ARE VIOLATED. WE MAY ALSO USE YOUR CONTACT INFORMATION TO CONTACT YOU ABOUT NEW PRODUCTS, EVENTS OR SPECIAL PROMOTIONS.IF YOU DO NOT WISH TO RECEIVE SUCH COMMUNICATIONS YOU MAY REMOVE YOURSELF FROM OUR LIST BY SENDING AN E-MAIL TO INFO@MINNEWYORK.COM. YOU MAY ALSO REMOVE YOURSELF FROM THE MAILING LIST BY CLICKING ON THE UNSUBSCRIBE LINK THAT IS PRESENT IN ALL PROMOTIONAL EMAILS THAT WE SEND TO OUR CUSTOMERS. AT MINNEWYORK.COM PERSONAL AND SENSITIVE INFORMATION, SUCH AS THE CREDIT CARD NUMBER AND EXPIRATION DATE, IS PROTECTED USING THE SSL (SECURE SOCKETS LAYERS) ENCRYPTION TECHNOLOGY. YOU CAN MAKE SURE THAT YOU ARE ACCESSING A SAFE SSL ENCRYPTED WEB PAGE WHEN THE URL BEGINS WITH THE "HTTPS" LETTERS.
 

WEBSITE USE


ALL TRADEMARKS, SERVICE MARKS, TRADE NAMES AND PHOTOGRAPHY ARE THE PROPERTY OF MIN NEW YORK. NO USE OF THESE MAY BE MADE WITHOUT THE PRIOR WRITTEN CONSENT FROM MIN NEW YORK. THE LOGO, DESIGNS, ADVERTISEMENTS, AND PHOTOGRAPHIC IMAGES DESCRIBED OR DISPLAYED ON THE SITE ARE THE INTELLECTUAL PROPERTY OF MIN NEW YORK AND MAY NOT BE USED WITHOUT PERMISSION.

PLATINUM LIST


WHILE WE ROUTINELY OFFER PROMOTIONS AND COUPON CODES TO OUR CUSTOMERS, CERTAIN BRANDS AND PRODUCTS BELONG TO OUR 'PLATINUM LIST' AND ARE INELIGIBLE TO BE DISCOUNTED FROM THEIR RETAIL PRICE. THESE BRANDS INCLUDE:

 THIS LIST IS SUBJECT TO CHANGE, PLEASE CONTACT US SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS. 

RESTRICTIONS


IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY YOU WILL BE CHARGED THE ACTUAL SHIPPING FEE. THE PRICE OF THE ITEM WILL BE CREDITED ONCE WE RECEIVE THE ITEM. WE MAY CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.

DISCLAIMER


BY USING THIS SITE, YOU ASSUME FULL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE, AND THAT MIN NEW YORK SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

COMMUNICATIONS


WE CONTINUOUSLY MAKE EFFORTS TO IMPROVE OUR CUSTOMER SERVICE AND SERVICE EFFICIENCY. ANY SUGGESTIONS, FEEDBACK, IDEAS OR COMMUNICATION YOU PROVIDE US WILL HELP US GET ACHIEVE THIS GOAL. CONSEQUENTLY, IF YOU ARE ON OUR MAILING LIST, WE MAY SEND YOU OPTIONAL SURVEYS, CONTESTS OR PROMOTIONS. HOWEVER, ALL THE NON-PERSONAL INFORMATION COLLECTED WILL BE THE PROPERTY OF MIN NEW YORK.

POLICY CHANGES


THIS POLICY REPLACES ALL PREVIOUS DISCLOSURES WE MAY HAVE PROVIDED YOU ABOUT OUR INFORMATION PRACTICES. WE RESERVE THE RIGHT TO CHANGE THIS POLICY AT ANY TIME. IF OUR INFORMATION PRACTICES CHANGE IN THE FUTURE, WE WILL NOTIFY YOU BY POSTING THE POLICY CHANGES ON OUR WEBSITE. IF YOU HAVE ANY QUESTIONS OR SUGGESTIONS REGARDING OUR PRIVACY POLICY, IF YOU WISH TO BE REMOVED FROM OUR MAILING LIST OR FOR ANY OTHER INFORMATION, YOU MAY CONTACT US AT: INFO@MIN.COM. 

WHOLESALE INQUIRIES


MiN NEW YORK SERVES AS NORTH AMERICAN WHOLESALE DISTRIBUTOR FOR MiN NEW YORK PRODUCTS ONLY
. PLEASE EMAIL SALES@MIN.COM FOR MORE INFORMATION.

EMPLOYMENT


FROM INTERNS, WEB GURUS, DESIGNERS, GLOBAL BRAND AMBASSADORS TO BUSINESS DEVELOPMENT SUPERSTARS, MIN NEW YORK IS ALWAYS LOOKING FOR GREAT PEOPLE WHO ARE:


▪ PASSIONATE & PROACTIVE
▪ OPTIMISTIC & TEAM-SPIRITED
▪ BRIGHT & TALENTED
▪ RESPONSIBLE & TRUSTWORTHY
▪ RESOURCEFUL & ENTREPRENEURIAL

TO BE CONSIDERED FOR CAREER OPPORTUNITIES WITH MIN NEW YORK, EMAIL YOUR RESUME (AND PORTFOLIO FOR CREATIVE POSITIONS) TO TALENT@MIN.COM. FOR REELS AND SAMPLES OF WORK ON ALL OTHER MEDIA, PLEASE EMAIL INFO@MIN.COM TO FURTHER INQUIRE. PLEASE NOTE: UNLESS SPECIAL ARRANGEMENTS ARE MADE IN ADVANCE, WORK SUBMITTED FOR CONSIDERATION WILL NOT BE RETURNED. PLEASE BE SURE THAT YOU RETAIN ORIGINALS.